Refund Policy

At NEXERAPHASE, we strive to ensure our customers are satisfied with their purchases. However, if you are not completely happy with your purchase, our refund policy is designed to address your concerns.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• The request must be made within 30 days of purchase.
• The product must be unused and in the same condition you received it.
• The item must be in its original packaging.

Refund Process

If you meet the above conditions, follow these steps to request a refund:

1. Send an email to [email protected] with your order number and the reason for the refund.
2. Once your request is received and inspected, we will send you an email confirming receipt of your return.
3. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.

Non-refundable Items

Certain items are non-refundable:

• Gift cards
• Downloadable software products
• Items purchased on sale

Contact Us

If you have any questions about our refund policy, please contact us at [email protected].